crowntogelPrivacy Policy
This page describes what we collect when you use crowntogel and how we keep that data protected. We collect personal information from you only when you create an account, verify your identity, make a deposit, or contact our support team. Our approach is straightforward: we collect what we need to operate our platform safely, process your transactions, and comply with the law.
We understand that your privacy matters. When you provide your name, government-issued ID, email, phone number, or bank details to crowntogel, you are trusting us with sensitive information. We take that responsibility seriously and have designed our data handling practices to limit collection, secure storage, and restrict access only to team members who need it to serve you.
If you have questions about how we handle your data, how long we keep it, or what rights you have, this page answers those questions. We have also included contact details so you can reach our data protection team directly.
What We Collect and How We Use It
When you open a crowntogel account, we ask for your full name, email address, phone number, and date of birth. We use this information to create your account, send you login confirmations, and contact you about your account if needed. We also collect your government-issued ID—a driving licence, passport, or national identity card—during our Know Your Customer (KYC) verification step. This verification is a legal requirement for any operator in supported jurisdictions, and we store a secure copy of your ID to confirm your identity and prevent fraud.
When you deposit funds via DANA, e-wallet, mobile banking, or one of our bank partners—local payment, online payment, e-wallet, or mobile banking—we collect transaction records that include the amount, date, and payment method. We use this data to process your deposit, reconcile your account balance, and detect unusual activity. We do not store your full card or wallet credentials; payment processors handle those directly and securely.
When you withdraw funds, we collect the bank account or mobile wallet details you provide. Our compliance team reviews withdrawals to confirm they match your verified identity before processing. If you are a user in Jakarta, Surabaya, Bandung, or Medan, our regional support team may contact you directly if we need to clarify withdrawal details or confirm unusual request patterns.
If you contact our customer support team—via email, live chat, or phone—we keep records of your messages and our replies. We use these records to resolve your issue, train our support staff, and improve our service. Support conversations are retained for 12 months and then securely deleted unless there is an outstanding dispute.
Third-Party Processors
We work with trusted third parties to deliver crowntogel safely. Our payment processors handle local payment, online payment, e-wallet, and bank transfers; they see only the information necessary to process your transaction and comply with their own banking regulations. Our cloud infrastructure provider stores our servers and databases; they have signed data processing agreements that prevent them from using your data for any purpose other than maintaining our platform. Our email service provider handles our transactional emails—account confirmations, password resets, withdrawal notifications—and maintains the same confidentiality standards we do.
Your Rights and Our Commitments
We keep your data only as long as necessary. For active account holders, we retain your identity verification, deposit history, and transaction records for the duration of your membership and for 7 years after account closure, as required by anti-money-laundering law. If you request account deletion, we anonymise your personal information but keep transaction logs for regulatory compliance.
You have the right to access, correct, or request deletion of your personal data. You can update your email or phone number through crowntogel's account settings. If you wish to review what data we hold about you, or if you believe our records are inaccurate, contact our data protection team at [email protected] and we will respond within 14 days.
Cookies and Tracking
When you visit crowntogel, we use cookies to remember your login session, keep you safe from unauthorised access, and measure how visitors use our site. We do not sell this data to advertisers. You can disable cookies in your browser settings, but some features—like staying logged in—may not work properly.
Data Location and Security
Our servers may sit outside your jurisdiction; they are hosted in secure data centres that comply with international data protection standards. All data in transit to crowntogel is encrypted using TLS (Transport Layer Security). Your password is hashed and salted, meaning even our team cannot read it. We conduct annual security audits and maintain incident response protocols to protect against breach or loss.
If you have concerns about how we handle your data, or if you believe we have violated your privacy rights, contact our data protection officer at [email protected]. We will investigate within 30 days. You also have the right to lodge a complaint with your local data protection authority.